Help Desk

If you are unable to find the answer to your query, give our customer support team a call on 0845 003 4212 or email info@midmeds.co.uk



 

Payment & Ordering

Who can order?
What currency do you use?
Can I order online or by phone or fax?
What methods of payment do you accept?
What credit cards do you accept?

Delivery times, charges & destinations

How much is postage & packaging?
Which countries do you ship to?
Which courier companies do you use?
How much must I spend to get free delivery?
When is an order despatched & how long does it take to deliver?
Can I collect my order from your warehouse?
Can someone else sign for my order?

Returns policy

What is your return policy?
How do I make a return?
Do I have to pay for return postage?
Can I make an exchange?
When will I receive a refund?
I received a wrong / faulty item

Creating & updating account, & checking order status

How do I create an account?
Can I change my password?
Can I check if my order has been despatched?
Can I cancel my order?
How can I update my account?
I have forgotten my password
Can I change my order?
Can I add a message to my order?
What if an item is out of stock?

Privacy & Security policy

Is all of the information I submit secure?
Will you distribute my details to a third party?
What information do you keep?
What are cookies?
Why is there suddenly a concern about cookies?

How is my transaction information secure?
What information do you require?
Will I receive loads of advertisements?
Must cookies be enabled to order something?
What cookies do we use?

Company Information

About Us
Do you donate to charity?
What hours are you open?
Do you have a catalogue?
How can I contact you?
I would like to join the MidMeds team

Terms & Conditions

General terms and conditions
Copyright policy
Shop terms and conditions

WEEE and Batteries Regulations

WEEE and Batteries Regulations
 

Questions about payment & ordering

Who can order?
Everyone. We are able to accept orders from all customers, be it private individuals, members of the public, private practices, hospitals, companies, etc.
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What methods of payment do you accept?
Once you have decided what you wish to order you can choose amongst the following payment options (rest assured that your details are safe and secure):

  • Credit/Debit Card: We accept all major cards including: Visa, Delta, Visa Electron, MasterCard, American Express, Switch, Maestro and Solo.
    credit card image
  • BACS:  Direct Bank Transfer payments must be made to:
    Bank Name: HSBC Bank plc
    Branch: Romford Commercial Centre, 9 Market Place, RM1 3AF
    Account Name: MidMeds Limited
    Account No.: 81574256
    Sort Code: 403904
    IBAN: GB06MIDL40390481574256
  • Cheque: Please make cheques payable to MidMeds Limited. Send them to:
    MidMeds Limited
    20 Merchant Drive
    Mead Lane
    Hertford
    SG13 7AY

    On Account: You must contact us in order to set up an account.

  • Direct Debit

    MidMeds now offers Direct Debit as a payment method. The service takes away much of the hassle associated with paying bills and means no more worrying about payment each time you order your medical supplies. There are no extra costs associated with Direct debit, it's just a little something we have added to help make things easier for you. If you are interested in setting up a Direct Debit with MidMeds, or would simply like to find out more, please give our team a call on 0845 003 4212.

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What currency do you use?
We only accept UK Pound Sterling (GBP). Customers from overseas are welcome to order but payment will be taken in GBP.
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Can I order online or by phone or fax?
You can order directly online, or if you prefer you can place your order over the telephone on 0845 00 34 212 or by fax on 0845 280 5800. We recommend that you place your order online since it is the fastest and most convenient way of ordering.
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Questions about delivery times, charges & destinations

How much is postage & packaging?

The charges are as follows (UK):

- All orders over £75 Exc VAT are free of delivery (UK only)
- £4.99 - for orders up to £75 Exc VAT
- £6.99 - Next working day delivery
- £10.50 - Delivery before 10.30am

Prices are Exc VAT

Prices are for orders placed online only. Orders placed offline will be subject to additional charges.

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When is an order despatched & how long does it take to deliver?
Orders placed before 3pm on Monday to Thursday and 12pm on Friday are sent out on the same day (if all items are in stock), excluding Saturdays, Sundays and bank holidays.

When ordering, you may select one of the following two delivery methods:
- Standard Delivery: 2-5 working days
- Priority Delivery (UK only): next working day

Please note that non-stock items such as our fridges and furniture range can typically take between 1-3 weeks to be delivered; we will contact you to confirm a more definite delivery time.

We do our best to estimate correct delivery dates. Some of the more remote parts of the UK within Scotland and Northern Ireland may take slightly longer than the stated delivery date.

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Which countries do you ship to?
We are able to deliver worldwide. Delivery can take longer than the standard 2-5 working days. In some instances we may need to adjust postage and packaging charges, if so, before proceeding with the order we will contact you and confirm adjusted postage charges.
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Which courier companies do you use?
We mainly use Royal Mail and UKMail for deliveries. Other couriers may be used for international deliveries.
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Can I collect my order from your warehouse?

Unfortunately it is not possible to pick up orders from our warehouse.
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How much must I spend to get free delivery?

Delivery on all orders in excess of £75 is free (UK only).

Free delivery is only available for online orders. Orders placed offline will be subject to additional charges.

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Can someone else sign for my order?

Yes. Anybody can sign for your order as long as they are at the specified delivery address.
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Questions about our returns policy and how to make a return

What is your return policy?
All of our products are of the highest quality and it is highly unlikely that they will be defective. However, if you need to make a return, we operate a 30-day money back guarantee, so long as the product/s are in their original condition. You will receive the full amount back, minus postage and a 3% credit transaction charge.

In the event that the customer is not satisfied with the goods, but the goods are not defective or incorrect, the company reserves the right to refuse the return of the goods.

For hygiene and safety reasons we cannot exchange or accept the return of items, which have been opened and used.

  • You have 30 days from the date on your receipt to return an item to us for a refund or exchange.
  • All returns must be in their original packaging and exhibit no evidence of being mistreated.
  • If any merchandise has been damaged or opened then we cannot offer a refund.
  • We will issue a full refund for products, minus shipping costs, which are non-refundable.
  • We are happy to exchange goods within 30 days of receipt of your order, providing that the good/s you wish to exchange are in their original condition.
  • Upon receipt of any returned goods, we will then offer the full refund (providing that the merchandise is in acceptable condition).
  • It is highly unlikely (and at the companies discretion) for us to accept the return of goods that fall within the following categories: sterile, single-use, especially ordered in products, made to order furniture, damaged or opened goods, fridges / freezers, autoclaves etc.
  • We are unable to accept returns of Pharmaceuticals and any cold chain products, as we are unable to guarantee the storage arrangements of these items once they have left our premises.
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Can I make an exchange?

Yes. We are happy to exchange goods within 30 days of receipt of your order, providing that the good/s you wish to exchange are in their original condition.

You will only be charged the shipping costs of exchanging the goods. Any variation in pricing of the goods will be charged or credited to your account.

For hygiene and safety reasons we cannot exchange or accept the return of items, which have been opened and used.

In order to make an exchange please contact us.

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How do I make a return?
Should you need to make a return please call us on 0845 00 34 212
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When will I receive a refund?
Once we receive the returned item/s we will immediately refund you.
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Do I have to pay for return postage?
If you are returning an item, or items, to us for a refund or an exchange then the cost of returning the item to us is your responsibility.

Please note the item/s is your responsibility until it reaches us. For your own protection, we recommend that you send the parcel using a delivery service that insures you for the value of the goods.

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I received a wrong / faulty item
Regrettably mistake can very rarely occur. If you receive a wrong or faulty item then please contact a member of our customer service team and we will be happy to help. You have 30 days from receipt of your order to return it to us.
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Questions about creating & updating account, & checking order status

How do I create an account?
There are three ways to create an account:

  • Online: Click on the ‘my account’ link and fill in your details
  • Fax: Fax us your details and we will create you an account. Fax 0845 280 5800
  • Telephone: We can set an account up for you whilst you place your first order. Call 0845 00 34 212.
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How can I update my account?

If you need to update your account details then simply sign in to your account and edit your details
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Can I change my password?

Yes. Simply sign in to your account and edit your password.
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I have forgotten my password

Click here and we will send your password to your email address within the next few minutes.
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Can I check if my order has been despatched?

Yes. Sign in to your account and under the ‘previous orders’ box you can check on the status of your order.

Pending: Order has been successfully submitted

Processing: Your order is being dealt with and stocks are checked against the order.

Dispatched: Your order has been posted

Awaiting Payment: You selected to pay for your order by cheque or direct bank transfer. If you meant to, or prefer to pay by credit-card, please call us on 0845 00 34 212. Please note we will not dispatch your order until funds are deposited into our account.

Item/s back ordered: One or more of the items you ordered are currently out of stock, so we have sent you the items which we have available. We ‘back-order’ for your convenience, so that you receive all of the available goods in as timely manner as possible. Please note that we will never receive an additional delivery charge for back-ordered items which are sent to you at a later date.
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Can I change my order?

So long as your order has not been dispatched then we can update your order. Please call or email us with the necessary update.
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Can I add a message to my order?

Within the notes section of the order page you can write specific instructions or details which you feel might be important or of use to us.
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Can I cancel my order?

You may cancel orders with no cost incurred as long as the items have not yet been dispatched.

If your items have been dispatched, you can still cancel your order, however you will be charged for the postage cost incurred for receiving and returning the ordered items.

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What if an item is out of stock?

If your item is not in stock, we will back order it for you and send on the items which are in stock. If the item out of stock is expected to be unavailable for a period of time, then we will contact you.
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Questions about our privacy & cookie policy

Is all of the information I submit secure?
Yes. All personal details, including your name, address, credit and debit card details are protected through a process of encryption. You will notice a small padlock icon somewhere in your browser's window which shows that the page is protected through a process of encryption provided by a Digital Certificate.
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How is my transaction information secure?
We use Protx Secure Payment System for all credit/debit card transactions. All transaction information is encrypted using a highly secure 128-bit SSL certificates.
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Will you distribute my details to a third party?
No. We never distribute any information obtained from our customer to third parties.
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What information do you require?
In order to become a MidMeds customer, we require your name, address, phone number and email address. We also ask for your credit card details (if you select that method for payment).
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What information do you keep?
Once a customer has registered with us we will hold on to the information and store the information securely. This is done for your convenience since it saves repeat customers from having to create a new account every time they wish to make a purchase. The exception to this is credit / debit card information which is deleted.

Your order information history is also maintained in order to service your account. This also allows you to view previous transactions which you have made with us.

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Will I receive loads of advertisements?

No. On very rare occasions we might email you with an offer which we feel may be of interest to you. If you prefer not to receive this, then simply contact us. You will never receive adverts from third parties who have obtained your information from us.
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What are cookies?

Cookies are small text files which are placed on your computer when you visit a website.

  • First party cookies are set by the site you have chosen to visit.
  • Third party cookies are set by sites external to the one you are visiting.
  • Session cookies expire when you close your browser.
  • Persistent cookies do not immediately expire and will remain on your computer until they reach their expiration date or you choose to remove them.
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Must cookies be enabled to order something?
Yes. By enabling cookies, the communication between you and our website is strengthened, helping us to be certain that it is you who are making transactions on your own behalf, and to prevent leakage of your privacy information.

Enabling your cookies will also make your whole shopping experience more convenient. They will record any personal information you enter, as well as any items added in the shopping cart, so that you don't need to re-enter this information each time you visit the site.

You may browse our website if your cookies are turned off. However, in order to make a purchase you must ensure that your cookies are enabled.

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Why is there suddenly a concern about cookies?
The E-Privacy Directive asks businesses to make their online customers aware of cookie usage, so that customers may opt out if they prefer. Cookies are not computer programs and they cannot spread viruses. They cannot access other information stored on the users computer in order to get a user's email address for example.

MidMeds recommends that you accept cookies from our site, as you will not be able to use our online shopping service without them, or would prevent MidMeds from making future improvements to services based on tracked visitor behaviour.

However, if you wish to disable our cookies it can be achieved via your browser settings. To find out more about managing cookies visit http://www.aboutcookies.org.

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What cookies do we use?

MidMeds uses first party cookies to:

  • provide a shopping service such as logging in to your account, remembering the contents of your basket and remembering your details whilst going through checkout.
  • track visitor numbers, paths and sales anonymously to ensure that we can supply a fast and efficient shopping service.

    We use third party cookies to:
  • track sales where the visitor was referred from external sites.
  • we do not use third party cookies to provide advertising.
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Company Information

About us
MidMeds is a family run business based in London. We specialise in supplying medical equipment and supplies to healthcare professionals and private consumers. For more information about us click here.

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Do you have a catalogue?
At present we do not have a printed catalogue. Our most popular products are listed online. If you cannot find what you are looking for then please contact us – we are happy to help!

Furthermore, we feel that by not using a printed catalogue it affords us a great deal more flexibility when it comes to providing customers with an excellent level of service. Firstly, we can adjust prices on a daily basis to ensure we are offering the best prices. Secondly, we can ensure that we always have the most modern and up-to-date products which are available in the market.

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Do you donate to charity?
Yes. To view our charity policy and to suggest a charity for us to donate to please click here.

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How can I contact you?
We can be contacted by phone, email or fax. This information can be viewed by clicking here.

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What hours are you open?
Monday – Friday 9am – 5pm.

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I would like to join the MidMeds team
We are always on the lookout for new talent. Please click here for more information.

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Terms & Conditions

General terms and conditions
Welcome to MidMeds. Please pay attention to our terms and conditions. By using our website you agree to be bound by these terms and conditions. If you do not accept these terms and conditions then kindly exit our website.

Access to MidMeds online is subject to the following terms and conditions.

1 – MidMeds undertakes huge efforts in ensuring that all information posted within the website are accurate and up-to-date. However, MidMeds assumes no responsibility or liability for any omissions or inaccurate information. By using the website, you agree to impose no such obligation or other liabilities on MidMeds.

2 – All information supplied within MidMeds and from associated partners is used entirely at your own risk.

3 – At MidMeds, we have invested in a variety of methods aimed at tackling computer viruses in order to protect and prevent damage to our website and resources and customer’s data, information and resources. However, MidMeds assumes no responsibility or liability for damages that result due to a virus contracted as a result of using our website. MidMeds recommends that all appropriate means of safeguards be undertaken when using our website or receiving emails for us.

4 – Most of the content within the website is subject to copyright laws. Logo’s, trademarks and similar items must not be used without MidMeds written permission.

5 – Users are fully permitted to download material displayed on the website, as long as it is ‘incidental’, and is necessary. You must however only do so if you maintain the integrity of the content, do not use it in a derogatory or deceptive context and retain all copyright and other proprietary notices.

6 – All information received by MidMeds through any source (email, website etc.) is fully protected and subject to a strict privacy policy in which customer information is treated with care and respect.

7 - Use of the trademarks, or of any other content on the website, except as provided in these Terms and Conditions, is strictly prohibited.

8 – MidMeds has included a number of links to other websites which is aimed at creating a value added service to our customers where you are able to visit our website, and have access to a variety of other information rich and interesting websites. Whilst MidMeds does its best to ensure that these websites are relevant and responsible and respectful, MidMeds cannot guarantee this and accepts no responsibility or liability for incorrect information or such alike. MidMeds is not responsible for the nature or the material or the privacy policies of any off-site pages or any other websites linked to this website.

9 – In accepting our terms and conditions, you agree to hold MidMeds and all affiliates, employees, and shareholders harmless from any damage, cost, liability, claim, expense or demand. Including fair lawyers' fees and cost, made by any third party relating to or arising out of your breach of these Terms and Conditions or to any documents they specifically incorporate, or your violation of any law or the rights of a third party.

10 – Terms and conditions are subject to periodical change, so users are recommended to sporadically check for changes within the terms and conditions. Users are bound by any updates to the terms and conditions.

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Shop terms and conditions
Orders:

MidMeds reserves the right to reject any orders from any buyers for any reason.

Limits of contract:

MidMeds quotation and the Contract price include only such goods and/or work as are specified therein or in any order accepted by the Company.

MidMeds will always use its absolute best efforts to execute buyer’s orders at the stated contract price. However, if MidMeds incurs any additional cost on account of delays, interruptions or suspension of work due to the buyer's instructions or lack of instructions, or due to any other reason outside the company's control, the Company reserves the right to Increase the Contract price accordingly. In this unlikely event, MidMeds will contact you to ascertain whether you still wish to continue with your order.

Installation:

Prices stated do not include any installation costs unless otherwise stated. MidMeds may for an additional charge proved skilled supervision and help for installing equipment.

Drawings, specifications and performance:

Any descriptions, drawings, specifications, illustrations, data and other particulars will not bind MidMeds, whether contained in advertisements, catalogues, price lists or any other company documentation, unless expressly confirmed in writing to the buyer for the purpose of the contract. The Company shall not be responsible for the failure of the Goods to attain any performance figures given by the Company concerning its Goods except where specifically agreed to by the Company in writing. In addition, in no event shall the Company be responsible for performance figures supplied by a subcontractor or other third party.

Delivery:

MidMeds will always try to estimate a delivery date that is as accurate as possible. Estimated delivery times represent our best efforts to provide you with an indication of when goods should arrive.

Returns and exchanges:

You have 30 days from the date on your receipt to return an item to us for a refund or exchange. All returns must be in their original packaging and exhibit no evidence or being mistreated.

Transfer of property:

Full legal and beneficial title to, and property in, the Goods shall remain with the Company and shall only pass to the Buyer when payment for the Goods has been made in full. Until such a time as the Buyer has paid for the Goods, the Buyer shall (a) hold the Goods in the fiduciary capacity as bailee for the Company and the Company shall be entitled to require the Buyer to return the Goods; (b) store the Goods separately from other goods in its possession in such a way as to indicate clearly that the Goods are the property of the Company; or (c) pay any proceeds of sale of any Goods sold before payment in full for them has been made into a separate bank account designated by a title which indicates that the funds therein are the property of the Company.

Warranty:

All products sold are protected by their manufacturer warranties.

Confidential information:

All information supplied or imparted to the buyer from MidMeds, whether written or oral, and marked or stated to be "Confidential", "Proprietary", or "Private" shall remain the property of MidMeds. Recipients of this information shall not communicate this, in any form, whether before or after expiration of the "Delivery Period" to any other person, firm, or corporation, and shall restrict circulation of such information within their own organisation on a need-to-know basis. All documents, drawings, instruction, manuals, designs, etc, furnished by MidMeds and so marked shall remain the property of MidMeds.

Errors:

We do our best to check for errors. However, in the case that a product has been mis-priced (through a typographical error), we will notify you and inform you of the actual price, asking whether you wish to proceed with the purchase.

Whilst MidMeds endevours to ensure all prices are up to date and competitive within the market, in some circumstances manufacturer may not have conveyed updates to list prices and MidMeds reserves the right to change orders to fall in line with this new pricing. We will inform you of any changes before the order is dispatched.

Force majeure:

MidMeds is not liable to the buyer for failing to perform any part of this contract if the reason for failure emanates from: any breakdown of plant or apparatus, fire, explosion, accident, strike, lockout, act of God, riot, invasion, acts of war, inability to obtain goods or materials from suppliers, compliance with an order of an apparently competent authority or any other event beyond the control of MidMeds.

Price Beat: While MidMeds will aim to beat any competitor price quoted for a matching product, we may be unable to fulfil this if the price falls lower than our cost price.

MidMeds will aim to provide vacutainers with a minimum of six months expiry date. However this cannot be guaranteed.

Product expiry date policy:

Consumables: MidMeds will aim to distribute consumable products with a minimum of 12 months before the expiry date. Whilst MidMeds will do their best to meet this aim, this can not be guaranteed.

Pharmaceuticals & Vacutainers: MidMeds will aim to distribute pharmaceuticals and vacutainers with a minimum of 6 months before the expiry date. If MidMeds is unable to meet this aim and a product with an expiry date of less than 6 months is due to be dispatched, a member of the MidMeds customer service team will attempt to reach the customer to inform of the expiry date.

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Copyright policy
Most of the content within the website is subject to copyright laws. Logo’s, trademarks and similar items must not be used without MidMeds written permission.

Users are fully permitted to download material displayed on the website, as long as it is ‘incidental’, and is necessary. You must however only do so if you maintain the integrity of the content, do not use it in a derogatory or deceptive context and retain all copyright and other proprietary notices.

Use of the trademarks, or of any other content on the website, except as provided in these Terms and Conditions, is strictly prohibited.

You may electronically copy and print hard copy portions of this website for the singular objective of placing an order with MidMeds or using this website as a shopping application. Any other use of materials on MidMeds.com -including duplication for means other than those stated above, distribution, modification, or republication--without the prior written permission of MidMeds is prohibited


Some graphics used by MidMeds were designed by Freepik

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WEEE and Batteries Regulations

You can now recycle your old electricals with us!

If you’re buying a new electrical item, we will recycle your old one for you.

Why recycle?

Unwanted electrical equipment is the UKs fastest growing type of waste. Many electrical items can be repaired or recycled, saving natural resources and the environment. If you do not recycle, electrical equipment will end up in landfill where hazardous substances will leak out and cause soil and water contamination – harming wildlife and also human health.

We can help...

We are pleased to offer our customers the chance to recycle their old electrical items. In some instances we are happy to accept back old WEEE items on a like for like basis when you buy an equivalent item, and dispose of the WEEE item safely. We ask that you either return the item to us, or we can arrange this on your behalf - please not that transport cost may be incured, please contact for exact costings. We are also capable of collecting your old WEEE items on delivery or soon after, again this may incur a cost.

What is WEEE?

The Waste Electrical or Electronic Equipment (WEEE) Directive requires countries to maximise separate collection and environmentally friendly processing of these items. In the UK, distributors (including retailers) must provide a system which allows all customers buying new electrical equipment the opportunity to recycle their old items free of charge. Those establishing their own take-back scheme must as a minimum offer all customers buying new electrical equipment free take back of their old electricals on a like-for-like basis. Find more information on WEEE recycling, and locate your local recycling centre, at www.recyclenow.com.

The Waste Batteries Regulations

Under the Waste Battery Regulations, MidMeds are now offering a take back scheme for all portable waste batteries. We ask that you either return your old batteries to us, or we can arrange this on your behalf - please not that transport cost may be incured, please contact for exact costings.

Alternatively, you can find your local waste portable battery recycling facility at www.recyclenow.co.uk. Also most supermarkets and shops that sell batteries will have collection bins for used batteries, and some town halls, libraries or schools may also set up collection points.

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