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How to clear your Cookies & Cache

We've recently upgraded our website to make is faster and more secure, giving our customers a better-than-ever shopping experience. However, with every upgrade there's the inevitable teething issues or "bugs".

One issue we're seeing is that some regular customers cannot checkout - this is due to the browser being used storing previous data which is no longer relevant.

How to fix it

In most cases, a simple "Hard Refresh" will work to get the browser to re-read all the code for the website. You can do this by pressing Ctrl+Shift+R on your keyboard or Ctrl+F5 (Command+Shift+R on a Mac). Try it now...

Ctrl + F5

If that doesn't work, try:

Ctrl + Shift + R

How to fix it - properly...

In the rare case that the hard refresh doesn't work, it's usually because some of us are so busy and use our browser so much in our daily working lives, that there is a massive amount data in the browsing history that needs clearing!

Here's how to do it

How to Clear Cookies and Cache in Google Chrome:

1. Open Google Chrome on your computer.

2. Press Ctrl+Shift+Del

3. For "Time range," choose "All time" for the most thorough cleaning.

4. Check the boxes next to "Cookies and other site data" and "Cached images and files."
Optional: Deselect other options if you don't want to clear them, such as download history, browsing history, saved passwords and form data etc.

5. Click "Clear data" at the bottom.
Optional: Close and reopen Chrome for the changes to take full effect, or refresh the page you were on.

Clearing Cache and Cookies in Microsoft Edge:

1. Open Microsoft Edge.

2. Press Ctrl+Shift+Del

3. For "Time range," choose "All time" for the most thorough cleaning.

4. Under Delete browsing data, Check the boxes next to:
o Cookies and other site data
o Cached images and files (for clearing cache)
Optional: Deselect other options if you don't want to clear them, such as download history, browsing history, saved passwords and form data etc.

5. Click Clear now.
Optional: Close and reopen Edge for the changes to take full effect, or refresh the page you were on.


Written by Emma Lee-Harris 11th July 2024

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